You ask. We answer

Frequently Asked Questions

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If you haven't found the answer you need, email us at info@grubstock.com.

Credit card checkout failed?

There are several reasons why a payment may be denied due to suspected credit card fraud:
  1. Suspicious activity: If the payment system detects unusual or suspicious activity on the credit card, such as multiple large transactions in a short period or transactions in different locations, it may flag the payment for review or decline it outright. 
  2. Incorrect card information: If the cardholder provides incorrect or incomplete card information during the checkout process, such as an incorrect billing address or expiration date, the payment system may flag it as potentially fraudulent.  
  3. Insufficient funds or credit limit: If the credit card does not have sufficient funds or the transaction exceeds the credit limit, the payment may be declined.   
  4. Card restrictions: Some credit cards have restrictions on certain types of transactions or specific merchant categories. If the transaction falls into a restricted category, the payment may be denied.  
  5. System errors: In some cases, a payment may be mistakenly flagged as fraudulent due to errors in the payment system or communication issues between the merchant's system and the credit card issuer.
If a payment is denied due to suspected fraud, the cardholder should contact their credit card issuer to resolve the issue. The card issuer can provide more information about why the payment was declined and assist in resolving any potential fraud concerns.

Are there any exchange rates?

  • All of our transactions are based in US Dollars. If your credit card is based in a currency other than US Dollars, your card issuer will convert the transaction amount to your card's currency using the exchange rate applicable on the date they process the transaction. The exchange rate may vary depending on the card issuer and the specific terms and conditions of your credit card. 
  •  It's important to note that the exchange rate used for the conversion may not be the same as the market rate at that moment. Card issuers often apply their own exchange rates, which can include additional fees or markups. These fees are typically mentioned in your credit card agreement or disclosed by the card issuer. 
  • The actual amount that will be charged to your credit card in your currency will depend on the exchange rate at the time of processing, which may be different from the rate at the time of your purchase. This means that the final amount in your currency may differ slightly from the estimated conversion at the time of your purchase due to fluctuations in exchange rates. 
  •  If you have any specific concerns or questions about the exchange rate or fees associated with your credit card transactions, it's best to contact your card issuer directly for more information. They can provide you with detailed information about how they handle currency conversions and any applicable fees.

How do I set my shipping address?

To set your shipping address, you typically need to follow these steps:

1. Browse and select the items you wish to purchase and add them to your cart. 
2. Proceed to the checkout or payment page. At this stage, you will typically be prompted to provide your shipping address. 
3. Fill in the required fields with accurate information. The typical fields for a shipping address include:
- Full name: Provide your full name or the name of the recipient if it's different.
- Address line 1: Enter your street address, apartment number, or any specific address details.
- Address line 2 (optional): If needed, you can use this field to add additional address information. 
- City: Enter the city or town where you want the package to be delivered.
- State/Province: Provide the state or province relevant to your location. 
- ZIP/Postal code: Enter the postal code associated with your address.
- Country: Specify the country where you reside or where the package should be shipped. 
4. Double-check the information you entered to ensure it is accurate and complete. Mistakes or incomplete information may cause delivery delays or other issues. 
5. If there's a different shipping options (e.g., standard, expedited), choose the option that suits your needs.
6. After entering your shipping address and selecting the desired shipping method, proceed to the payment stage to complete your purchase. (We Offer Free Shipping)

If you encounter any difficulties or have specific questions about setting your shipping address, Please contact us for assistance.

When will my order be processed?

- At Grub Stock, we offer worldwide shipping to ensure that customers from around the globe can enjoy our exquisite collection of T-shirt Designs. 
- Our goal is to make your shopping experience as convenient as possible, which is why we have streamlined our checkout process for ease and efficiency. 
- Once you have completed your order and the payment has been successfully processed, our dedicated team will swiftly prepare your package for shipment. We work closely with trusted couriers to ensure reliable and secure delivery of your order. 
- For customers within the European Union (EU), you can expect your package to be shipped within 2-7 business days from the time of your order confirmation. We understand the importance of prompt service and aim to dispatch your order as quickly as possible. 
- For customers outside the European Union (EU), the shipping time may vary slightly due to customs procedures and international shipping regulations. However, rest assured that we prioritize timely delivery, and your package will be dispatched within 4-11 business days from the time of your order confirmation. 
- Please note that delivery times may also depend on the destination country and any potential delays that may occur during transit. We will provide you with a tracking number once your order has been shipped, allowing you to monitor its progress until it reaches your doorstep. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email once you login into your - Grub Stock account
- We take great care in packaging your design Ideas to ensure its safety during transit. Each product is meticulously wrapped and protected to prevent any damage or wear. Additionally, we may include relevant documents, to further enhance your shopping experience. 
- If you have any specific shipping requirements or inquiries, please don't hesitate to reach out to our customer service team. We are here to assist you and address any concerns you may have. 
- Shop with confidence at Grub Stock, knowing that we will ship your order worldwide with care and efficiency, allowing you to enjoy your new designer collections as soon as possible. 

(Please note that the delivery time during the holidays and peak season may be delayed and may also depend on the destination country). (We Offer Free Shipping)

What if the item(s) I received are defective/incorrect/damaged?

Customer satisfaction is our goal at eiffelfashion.com. Please email our Customer Service at info@grubstock.com within 3 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

If you have any specific questions or need further assistance regarding the process or any other related matters, please feel free to ask.

Will my order be taxed?
  • Sales tax is determined by the laws of the state to which the order is being shipped. Each state has its own rules and rates for sales tax. When you make a purchase online, the sales tax displayed during the checkout process is usually an estimate based on the applicable tax rate. 
  • The final sales tax amount is typically calculated once the order has been processed and shipped. The actual tax amount may differ from the estimated amount if there are any changes in the tax laws. The accurate sales tax amount will be reflected on the final invoice or receipt. 
  • It's important to note that sales tax regulations can vary not only by state but also by locality within a state. Some cities or counties may have their own additional local sales tax rates that need to be applied. This further adds to the complexity of determining the exact sales tax amount for a given purchase.
Why should I create a GrubStock.com account?
Creating an account on GrubStock.com can indeed enhance your shopping experience, unlock exciting perks, all access pass to exclusive rewards and provide several convenient features. Here are some of the benefits you can expect:

  1. Faster and Easier Checkout: By registering an account, you can save your billing and shipping information securely. This allows for a quicker checkout process as you won't need to enter these details every time you make a purchase. 
  2. Address Book: With an account, you can create and maintain an address book. This feature enables you to save multiple shipping addresses, making it effortless to choose the desired address during checkout. 
  3. Favorites List: By having an account, you can create and manage a list of Favorites. This functionality allows you to save products that catch your interest, making it simpler to revisit and purchase them later. 
  4. Order History Tracking: Registering an account enables you to track your order history. You can easily view your past orders, including details such as order dates, itemized lists, and tracking information. This feature helps you stay organized and keep track of your purchases. 

These benefits aim to provide a more personalized and streamlined shopping experience on GrubStock.com. However, it's important to note that the specific features and benefits offered may vary depending on the origin of purchase.
What do I do if I have forgotten my password?
If you have forgotten your EiffelFashion.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password. You may also email Customer Service at info@grubstock.com for assistance.